Develop skills & techniques for mediating & resolving conflicts

Conflicts large and small are inevitable throughout our lives—with parents, friends, or classmates, and between countries or political adversaries. In this program, you'll learn how to navigate conflict so that, in many cases, all parties get enough of what they want to be satisfied.

Through classroom discussions, analysis of dispute-resolution techniques, in-class role-playing simulations, and group exercises, you'll explore negotiation styles; models and stages of mediation; emotions and ethical issues in mediation; mediating workplace, social, and family issues; closure and settlements; and arbitration law.

Conflict resolution is vital to our wellbeing; to success in our families, communities, schools, and institutions; and even to our future on this planet. This program will give you tools that will help you navigate the personal and professional conflicts that come your way.